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Frequently Asked Questions

Is it safe to shop online at APTO SPORTS?

We take security issues very seriously and have taken every step to make our site as secure as possible. We use the very latest SSL encryption technology. We also protect your personal data and do not give any of your personal information to third parties. Please read our Privacy Policy below for more information.

What payment types can I use to shop online?

We accept Switch/Maestro, Solo, Visa, Visa Delta, Visa Electron, MasterCard, as payment types. 

What will happen when I place my order online?

When you’ve placed your order, you’ll get emails at each of the following stages:

1. Order Acknowledgement - this lets you know we've received your order and it's being processed.

2. Order Confirmation - this confirms that we're about to prepare your order in our warehouse.

3. Despatch Confirmation - this confirms that your order is on its way to you.

When I purchase from APTO SPORTS online when is the money debited from my card?

This process is immediate and will show on your balance as debited.

What if I have a problem placing my order online or I’m not sure it’s gone through?

If you receive acknowledgement and confirmation emails then your order has gone through okay. If you haven't had any emails, go to the 'My Account' section of the website and click on ORDER HISTORY. If your order doesn't appear on the list, you will need to place it again. If you aren't sure or need some help, contact Customer Services below.

Can I amend or cancel an order once I’ve placed it?

Unfortunately, once your order has been confirmed, you can’t change or cancel it, so you should make sure you review it carefully as you go through the checkout process. If you want to cancel an order that has been confirmed, you'll need to return the products by post for a full refund – remember to take the despatch note that came with it as proof of purchase and to fill in your returns form and send this with the package.

How long does it take to get a refund? Please allow 30 days for the amount to be credited back to you account.

What delivery options do you offer and how much do they cost? Our Standard Delivery service takes 2-5 working days and costs between £3.95 and £7.95 dependent on the weight or size of your order. All deliveries outside UK mainland please ring or email customer services customerservices@aptosports.com before placing an order for exact delivery charges.

Can I have my order delivered to an address other than my home address?

Yes, you can ask for your order to be delivered to an address that is different to your home address when you go through the checkout process. You can even maintain several different addresses within the “My Account” section of the site to make this easier.

Where do you deliver to?

At this stage we deliver UK mainland, and Northern Ireland. We can deliver to the Scottish Highlands & Islands, Northen Island, Isle of Man, Isles of Scilly, the Channel Islands, Northern Ireland and Europe but there will be additional delivery charges, please ring or email customerservices@aptosports.com before placing an order for calculation for the delivery charges. If you place an order for delivery outside the UK mainland you should allow a little longer for it to arrive. We will infrom at that stage. Unfortunately we are unable to deliver to British Forces Post Office (BFPO) addresses. We apologise for this and it is something we are trying to arrange so we hope to update you on this soon.   

Can I track my order?

You can find out the progress of your order at any time by logging into the “My Account” section of our site and clicking on the relevant “VIEW ORDER” link. If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services.

What happens if there’s no-one in when my parcel is delivered?

With our Standard Delivery service, you can enter delivery instructions during the checkout process so the postman knows what to do if there’s no-one when your parcel is delivered (such as “leave it in the shed !” or ‘leave it at no 32’).

Can I return products bought online if I am not happy with them?

We hope you will be happy with every product you buy online from APTO SPORTS, but if you want to return anything for any reason, we’ve tried to make it as easy as possible. You can return any products you've bought from our website, provided you take reasonable care of them. This means you can look at and try items on as you would in any high street store, but you mustn’t remove any labels or protective strips or wear them outside. Please see our returns policy below for detailed instructions on how to return items by post.

How do I contact Customer Services?

You can email us at customerservices@aptosports.com or alternatively call us between 9am and 5pm Monday to Friday on 0116 263 9949. You are welcome to leave messages outside these hours. Please note we are closed on Bank Holidays, Christmas Day, Boxing Day and New Years Day.

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