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Our Terms & Conditions

Terms and Conditions

Welcome to the www.aptosports.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at customerservices@aptosports.com
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.

Delivery Guide and Costs

UK Delivery Costs

Delivery is calculated on the weight and size of your order on all product
We have 3 delivery price points
£3.95 / £5.95 / £7.95
Our deliveries always require a signature from the reciever, or if if nobody is there to receive goods, a card with detailed instructions will be left.
For sock delivery the calculation is as below
  
1 Pack
2 Packs
  3 Packs or More

 
£3.95 £5.95 £7.95
 
Each Pack contains 6 pairs of socks

UK Delivery Times

Items in stock for UK and Northern Ireland          2-3 working days
  
  
 
Overseas Deliveries
Please contact customerservices@aptosports.com for all overseas deliveries before ordering. We will work out the cost of carriage which will depend on the size of your order and your destination of delivery.
      

Delivery Address

Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.

Track Your Order

For Deliveries Within the UK:
Log on and use the tracking number provided in your despatch email. Please allow 24hrs for standard orders from receipt of the email before tracking your order.
For Overseas Deliveries:
Unfortunately we are unable to offer order tracking at this time.
Having trouble tracking your order?
We will check your order status and give you an update.
Email us at customerservices@aptosports.com with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
Alternatively, you can call Customer Services between 9am & 5pm Monday to Friday (excluding UK bank holidays), if we are unable to take your call please feel free to leave a message and we will get back to you as early as possible.
UK customers: +44 (0) 116 2639949

 

Price and Payment Options

Payment cards
We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard & Solo
If you have paid on your credit card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
If you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not despatched will be refunded to the original method of payment.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
*We are unable to accept international Maestro cards.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

VERIFIED BY VISA AND MASTERCARD SECURECODE - ONLINE SHOPPING MADE SAFER

From July 26th 2007 aptosports.com joined a host of retailers to work together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.
How it works
From 26th July 2007, when you reach the checkout process at aptosports.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
Returns
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
We guarantee to refund any item purchased on aptosports.com that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International aptosports.com purchases can only be returned by post.  We are sorry for any inconvenience this may cause you.
Refunds will be credited to your original method of payment.
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a  tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
 

Returns by Post (All Countries)

Please email us at customerservices@aptosports.com before you send an item back to us to obtain a valid Returns Authorisation Number.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from aptosports.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
You can call Customer Services between 9am and 5pm (GMT) on week days Mon - Fri (excluding UK bank holidays)
UK customers: +44 (0) 116 2639949

For security reasons, we cannot accept this information via email.
Note
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at  customerservices@aptosports.com

7 Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a  tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion
If  there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to aptosports.com. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of aptosports.com.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the aptosports.com website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © www.aptosports.com
This website is owned and operated by:
Apto Sports Limited
Registered in England
Company No. 6606236
Registered address:
Apto Sports Ltd
28c Centurion Way
Meridian Business Park
LEICESTER
LE19 1WH

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